Shenzhen Kingline Technology Development Co., Ltd. / 2022-07-04
=== Base Info ===
=== Description ===
Zhangjiagang City New Crown Machinery Co., Ltd
Since being founded in 2001, New Crown Machinery has become far more than a traditional-style machinery and line manufacturer: it has evolved into whole project designing company, who get's the whole package of a complete recycling packaging design.
With ISO and CE certification we impress customers with professional services and efficient equipment. Our key product includes: bottling line for water, juice, soft drink and beer. Along with pop sale aluminum canning lines.
New Crown Machinery is a company mainly engaged in export business.in recent years, we are committed to serving high-end customers, with super-class R&D team, refined production workshop and high-level service team.
We have helped more and more customers to achieve a breakthrough from zero to whole. at the same time, with the continuous improvement of the service system, our customers have grown year by year and have spread all over the world.
After sales service:
1.Installation & adjustment
After the equipment are arrived at the customer's site, the customer is responsible for unpacking and arranging the equipment according to the placement drawing; and does under our install-adjust technicians' guidance. Costs of the staff are decided at last.
2.Training
We are responsible for offering the technical training to user. The training content includes the structure and maintenance of the equipment, control and operation of the equipment. Through training, users' technical staff can grasp and the skill of operation and maintenance proficiently, and deal with the general troubles in time. We will appoint qualified technical staff for the guidance.
The buyer can send staff to our company for learning.
3.Quality assurance
We guarantee the goods offered are brand-new, not used, with latest design and suitable material made, and we guarantee the specification of the equipment is consonance with the contract.
We guarantee the line achieve product technical performance indicators within 5 days after feeding operation through the correct guidance of the installation and commissioning.
We are responsible for the fault and damage of the production line caused by our design, technology, manufacture, installation, adjustment and material defect etc. that all belong to our responsibility.
The warranty period is 12 months after acceptance check of the production line. If there is any different between the furnished equipment in the customer's factory and the equipment concerned in the contract, the users have the right to pass the inspection book to the legal department to claim for compensation to our company within goods warranty period.
4.Warranty
Offer 12 months maintenance period to the problem that caused by our design, manufacture and the material quality, and offer the relevant parts and effective service for free for above reason. We will offer a widely and favorable technical support, after service all the time after guarantee period.
FAQ
Q1: How to get your suitable machine or production line?
A1: Find our products through Zhangjiagang City New Crown Machinery Co., Ltd. in Google, Bing, Yahoo, Alibaba.com etc
•Enquiry: Contact us by email, phone call, fax, Instant Messenger (Trade manager, MSN, Skype, WhatsApp) and let us know your enquiry.
• Discussion: Specify the items you desire, confirm specification; OEM/ODM consultation.
Q2: Are you a trading company or a manufactory?
A2: We are the manufacture of water/beverage packing machine and water treatment equipment over 15years.We just not only sell machines, we sell our brand and service. We have over 5000 workshop for our products processing, 60 engineers with technicians, and 600 office area for sales, after-sales service, 10 professional sale person with 10 after sale specialist.
Q3: Do you have technical support after we purchased your machines?
A3: We will arrange our professional technical to go aboard to your factory, they will help you and teach you how to install and maintenance the machines which you purchased. Or help you to fix machine when it has problems.
Q4: If you buy our machines, can you offer us wear-out spare pats?
A4: We provide our high quality machine 2 years guarantee , and we will also offer you 2 years wear-out spare parts for free. Once your machines broken or doesn't work within 2 years and you can't solve it, firstly, we will try to help you to find problems from your words description by phone or other communication tolls. Secondly, if the phone solutions still not work, our engineers will go to your factory to solve it. Meanwhile, they will teach you the related experiences for fixing.
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