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FAQ

Q1:Are you a factory or trading company?

A:We are manufacturer with more than 15 years experience in producing embroidery patch & heat transfer...

Q2:Can we order free samples for quality checking before placing an order?

A:Of course! We can offer you samples for quality checking first,but you need to pay the sample cost and the freight cost.

Q3:What is your payment terms?

A:100% payments before delivery.Also Western Union and Paypal will be accept for the small quantities order.

Q4:Do you provide OEM & ODM services

A:Yes,OEM & ODM are welcome

Q5:What is the lead time?

A:Stocked Cargo:1-5 days according to different quantities after payment received.

OEM Orders:5-7 days,depending on the detail of the specific order.

Q6:What is your quality control process?

A:We do 100% QC before the order has been delivered.

Q7:How long does it take to get my order after I have paid?

A:We will ship your order via UPS,DHL,FEDEX,TNT normally.EMS also available.Delivery time depends on the mode of shipping,you will receive the tracking number from us once your package has been shipped.

Q8:Can we visit your factory?

A:Warmly welcome!Once we have your schedule,we will arrange the professional sale team to follow up your case.