Guangzhou Zhonghao Packaging Products Co., Ltd. / 2022-06-27
=== Base Info ===
=== Description ===
BST has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and organized a Technology Supporting Department with a group of excellent and professional engineers. Any problem you can contact us at any time you like.
Pre-sale service:
1. Reply enquiries in 24 hours.
2. Market research and forecast for customer.
3. Provide unique and professional solutions based on customer's requirement.
4. Data sheet and samples offer.
5. Other services, such as special packing design, factory visiting and so on.
In-sale service:
1. Tracking report in producing.
2. Quality test report for every order.
3. Photos and videos as per customer's requirement.
4. Free spare parts.
After-sale service:
1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual,easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on
FAQ
1)Q:Do you have any MOQ requirements?
A: No, our company mainly deals with media advertising agent, we encourage every valuable client to try 1 sample to test
the quality in which we are proud of, we are confident that our cient will be happy with our products.
2)Q:What payment methods your company accept?
A:Most of payment method are acceptable to us, but mainly refers to T/T, L/C at sight,Western Union, Paypal and Money Gram.
3) Q:What is the warranty for your products?
A:Our standard warranty time is 2years since the date of receipt of the machines. We offer free maintenance during the warranty period.
4)Q:I haven't done business with your company before, how can i trust your company?
A: Good question. Our company has been in led advertising display for more than 7 years, we have dealt with clients from more than 30 countries around the world. We are more than happy to share the application cases with you. Besides, seeing is believing, we sincerely hope you could drop by the exhibition and visit our factory at your convenient time.
5) Q: what's the shipment terms and delivery time of your company?
A:Regard to shipment terms, we support air/sea/international express shipmeht. Normally speaking, sea shipping comes as priority choice to most of clients considering its high cost-performance in freight fee. For those in urgent case,we would
suggest air shipping instead. Besides, we are also cooperative if client requires international express in rareoccasions. We have experienced team to serve for you in shipment.As far as delivery time concerned, generally it's 3-10working days for sample, and 10-25 working days for bulk order, dated from receipt of payment.
6)Q:Do you give any discount ?
A:I'll surely try my best to offer the best price while NEVER sacrifice the quality of products.
7)Q:I would like to ask you if it's possible to have my logo on the product.
A: Yes, we would like to let you know that our company perfectly support customized logo service. But, we also hope you know that it's an extra service,so a little bit extra service fee is required.
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