Pre-Sales Service 1) Your inquiry related to our products or price will be replied to in 24 hours. 2) Well-trained and experienced staff to answer all your inquiries in fluent English. 3) OEM&ODM, any your customized screen we can help you to design and put into product. 4) Distributorships are offered for your unique design and some of our current models. 5) Protection of your sales area, ideas of design, and all your private information. After- Sales Service 1. Free training: We can offer the instruction manual, software, test report, drawing steel structure, and so on. 2. Installation: We will guide you to install the screen by team-viewer remote control. 3.After- Sales Service; If you have any questions about our product, you can inform us by mail or call, and we will reply to you in 24 hours, and offer you a good solution for your problem.
Trade Terms 1) Payment: T/T, usually 50% prepayment before production, 50% balance to be paid before delivering, it also changes according to the total quantity. 2) 50% of the total price must be paid before production as a down payment. (T/T) The other 50% must reach the seller's accounts on the delivery date, or the seller will hold the products. (T/T) 3) Sample can be delivered in 10 days. 4) Shipping port: Shenzhen, Mainland China. 5) Discounts are offered based on order quantities.
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FAQ;
Q1; Do you have any MOQ limit for LED display orders? A: Low MOQ, 1 square meter, or a module checking is available.
Q2;How do you ship the goods and how long does it take to arrive? A: We mostly accept FOB train terms, but we can help you order and arrange a shipping agent. It usually takes 20-30 days on the sea. a few days for customs clearance.
Q3; Is it OK to print my logo on the products? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q4; Are you a manufacturer or trading company? A:We are a professional OEM/ODM manufacturer, which has specialized in the LEDDisplay industry for more than 11 years.
Q5; When will you make the delivery? A; We can make the delivery within 3-5 working days for the led modules and 10-15days for the led finished screen according to thesize and quantities of your order. Q6; How does your factory do regarding quality control? A; Quality is a priority. Brighter people always attach great importance to quality control from the very beginning to the very end. We focus on every detail, Our factory has gained ISO9001, ISO14001, CE, RoHS, and FCC authentication.
Q7; Do you provide any free spare parts in each order? A; Yes, a certain amount of spare parts will be provided for free, spare parts including module, power cable, signal cable, LED lamp, IC, mask, power supply, receiving card, etc.