Q1: What's the sample lead time? Within the agreed time, our sales team will follow up for you to ensure that the product quality is qualified, you can consult the progress at any time
Q2: What's the delivery time? Confirm and arrange production, The premise that assures quality, Sample needs 5-10days, mass production time needs 20-30 days (Different products have different production cycles,We will follow up the production trend, Please keep in touch with our sales team.)
Q3: Can we just order a small quantity? Of course, a small quantity of led camping lanterns change into a big quantity, so we hope we can give us a chance, reach a win-win goal in th end.
Q4: Can we customize the product? We provide you with a professional design team, including product design and packaging design, you only need to provide requirements. We will send the completed documents to you for confirmation before arranging production.
Q5. What kind of files do you accept for printing? Adobe Illustrator / Photoshop / InDesign / PDF / CorelDARW / AutoCAD / Solidworks / Pro/Engineer / Unigraphics
Q6: How does your factory do regarding quality control? Quality is the priority. We pay much attention to the quality check,Goldmore QC manager comes from SGS and has a professional QA and QC team When the parts arrive at the factory, we have professional parts inspection personnel, the parts can be put into the warehouse after inspection During product assembly, professional QA personnel will re-inspect the production team When the product packaging before the professional QC will be 100% inspection
Q7: What Certificates do you have? Our factory has BSIC, SEDEX, our products have been tested by CE and RoHS Standards which is complied with the European Directive.
Q8: Do you have any sales service? Yes, we do 1 Year Warranty for any of our products. We keep the promise we do a full refund for the defective products.
