Q1:Are you a factory or just a trade company? A1:Our HONGHUI is a led display factory with R&D department and production line,professional engineering team and energetic sales team.Warmly welcome to visit our HONGHUI factory and have face-to-face business talk to better understand each other .Or when you are free ,we can have SKYPE VIDEO TALKING ,and show our HONGHUI factory. Q3: What's the warranty of your LED Display ? A3: 2-5 years warranty .and 96360hours life span.During the warranty period ,we can offer you related after-sales service. Our professional engineering team are ready for your question during 6:00-23:30. Q4: What's your payment term? How long is your delivery time ? A4: We accept T/T ,ALIBABA Trade Assurance ,Paypal ,Western Union ,Money Gram, and Cash .At least 30-50 % deposit in advance, and the balance should be paid before delivery.Our average Production time is 7-15 working days after receiving the deposit.If your order is rapidly urgent ,we can arrange your order firstly. Q5:How can I get technical support? Q5: We treasure every customer that shake hands with our HONGHUI . We offer you TEAMVIEWER help by Online Video and can send professional engineer to your city to offer on-site guide . Q6: What about your service? A6: We have a professional 8 years technical team answering your question during 6:00-23:30. We have an energetic and patient sales team .We can offer a complete LED design solution for your LED project before confirming the order. We can instruct you how to use, configure your led display , and do some maintenance with spare parts. Also, we can send professional engineer to your city to offer on-site guide and offer training.Mostly,our led display do not have big problems within warranty time. Q7: Is Available to print customer required logo on your led product ? A7: Surely it is .Please inform and confirm the logo design details with our team ahead of the production . Then ,we will follow your requirements . If you want to know more , you can freely contact Our HONGHUI Team . -:) |