Shanghai Grand Technology Co., Ltd. / 2022-06-27
=== Base Info ===
=== Description ===
7. FAQ
Q1: Are you a trading company or a factory ?
A1: We are a manufacturer specialized in precision parts OEM&ODM, Machining parts, Plastic parts, Silicone and rubber parts, Heat sink, sheet metal fabrication as well as Sub-assembly.
Q2: Do you accept to manufacture the customized products based on our design?
A2: Yes, we are a professional factory with an experienced engineering team, would like to provide the OEM service.
Q3: How can I get the quotation?
A3: We will offer you the quotation within 24 working hours after receiving your detailed information. In order to quote you faster and more accurate, please provide us the following information together with your inquiry:
1) CAD or 3D Drawings
2) Tolerance.
3) Material requirement
4) Surface treatment
5) Quantity (per order/per month/annual)
6) Any special demands or requirements, such as packing, labels, delivery,etc.
Q4: Will my drawings be safe after sending to you?
A4: Sure, we will keep them well and not release to others without your permission.
Q5: How long is the lead-time for a mold and plastic parts, machining parts, sheet metal fabrication?
A5: It all depends on the mold (parts) size and complexity.
Normally, the lead time is 18-20 days for molds, 15-20 days for plastic parts. If the molds are very simple and not big, we can work out within 15 days.
The lead time for machining parts is around 2-4 weeks.
For sheet metal fabrication the lead time is around 3-5 weeks.
Q6: I have no 3D drawing, how should I start the new project?
A6: You can supply us the sample or provide us the product sizes and let us know the detailed requirements, our engineers will help you to work out the 3D drawing.
Q7: If you make poor quality goods, will you refund our fund?
A7: As a matter of fact, we won't take a chance to do poor quality products. Meanwhile, we manufacture good-quality products until your satisfaction.
Q8: Is it possible to know how are my products going on without visiting your factory?
A8: We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining or the plastic injection progress.
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