Premium/ Standard Epistar Waterproofing 5060 SMD Rigid Strip, 60 LEDs/Pcs, 12/24VDC, Max 14.4W/0.7A, 960-1000 Lumin/Pcs at White, 120° beam angle, IP65 (silicone glue on the surface), 10mm wide White rigid PCB,L1000*W17*H12mm, 1x20cm waterproofing connector/1x20cm 20AWG 4-pin bare wire out, RGB color, 1M/pcs, Clips are provided for easy installation.
F A Q Q1. What Is Your Main Business ? LED STRIP LIGHT and ALUMINUM PROFILE are our main products.Meanwhile,we provide some other products,such as POWER SUPPLY,LED CONTROLLER,etc.
Q2. Are You a Manufacturer or a Trading Company ? Our head office is in Shanghai,factory is located in Shenzhen.
Q3. What Are the Advantages of Your Products ? 1) Over 8 years'stable partnership with world-class chip suppliers,OSRAM and Epistar, high-quality products and delivery time could be guaranteed. 2) Large size LED chips packed into different types of LEDs to provide big current for strips which has higher luminous flux and long life expectancy. 3) Working with professional LED packaging Manufacturer who has more than 10 years' experience. 4) Single Bin Selected and that Bin is close to the Black Curve-You will get the most purest white color from your orders placed from us and the color consistency could be guaranteed. 5) Double-layer PCB with thickness of 2-4 OZ copper,better heat-dissipation and current-withstanding performance to reduce the drop in voltage and light decay. 6) Lead-free HASL technique is adopted to protect the environment and stabilize the welding pots.
Q4. What Are the Advantages of Your Service ? 1) Professional Solution Provider for all kinds of commercial and residential projects.(Projects in United States,United Kingdom, Singapore, etc). 2) Order production will be strictly implemented according to the Purchase Order or Proforma Invoice confirmed by our customers. 3) OEM and ODM (Color temperature,PCB,connectors,package,etc.,all of them could be customized). 4) Inventory preparation for our regular customers. 5) Priority for production of urgent order.
Q5. Do You Have Any International Certificates ? Our products are certified with UL,CE and RoHs.
Q6. Can I Get FREE SAMPLES ? Yes. Free Samples of LED Strip Light and Aluminum Profile could be provided for your evaluation.Not including the cost of shipping and taxes.
Q7. What Is Your MOQ for LED Strip Light and Aluminum Profile ? LED Strip Light-5 meters/roll (About 16 feet). Aluminum Profile-1 meter/pcs (About 3 feet).
Q8. What Are Your Payment Methods? T/T,PayPal,Western Union and L/C .
Q9. How Long Is Your Lead Time ? Standard lead time is 5-7 working days. As for customized orders,it will be longer.
Q10.What Kind of Delivery Service Can I Choose ? We have stable partnership with DHL,UPS,FedEx and TNT,enjoy favorable discount(50%-70% off) from them,the most suitable delivery company will be recommended based on your address. Or you courier account is also welcome.
Q11.How Long Is the Warranty ? Our warranty for LED Strip Light is 2-5 years depends on different grade of products,for Aluminum Profile is 5 years. Regarding as more details of warranty,please refer to the "Warranty Statement".
Warranty
Orient Lighting (OL) products are guaranteed for a period of 5 years, 3 years and 2 years. The guarantee condition is any performance failure occurs within warranty period caused by non-human damage. There is no charge for replacing or repairing defective products. Meanwhile, OL will cover all the shipping cost for the return and will be responsible for shipment from our distribution center in Shanghai, China.
Guarantee Standards LED Strip Light 1) 5-years warranty -LED Strip Light of High CRI Grade 2) 3-years warranty -LED Strip Light of Premium Grade 3) 2-years warranty -LED Strip Light of Standard Grade Aluminum Profile 5-years Warranty
Warranty Claim Procedures
Distinguished customers, we apologize for any dissatisfaction caused by our products or services, if you meet any quality problems about our products, we'd appreciate if you could assist us in providing the following information so that we could solve it for you as soon as possible. 1) Original invoice issued by Orient Lighting. (E.g. ABC company-OL-1607193264) 2) PI number, product code and quantity. (E.g.OL-1607193264, OL-2835FH-12024-WW,5 meters) 3) Descriptions of defective products. (When and how the problems occur, any details will be helpful) 4) Photos or videos are the most useful information for both of us. Please contact your sales representative or our Customer Service Team (contact ways are in the bottom) when you have all the information prepared, we will follow up and make sure it will be solved quickly.
Follow-up Procedures 1) Inspecting the returned product within 7 working days. 2) Once we acquire the testing results, it will be sent to our customers within 2 working days. 3) Discussing and confirming the final solutions with our customers within 3 working days. 4) Implementing the final solution upon the agreement made between us within 3 working days.
Return Policy
If the quality problems of the returned products are caused by our company, we will replace or repair the defective products; if customers could not accept the solution for replacing or repairing the defective products, the payment of defective products will be refund to buyer's bank account or credit buyer's account in Orient Lighting for future orders. OL will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.
Exceptions: 1) Product had been modified by the user. 2) Product was not installed or maintained according to manual or specification accompanied. 3) Product was subject to unusual physical or electrical stress, misuse, or negligence. 4) Product was non-defective or product defect was not related to Orient Lighting product functionality, including third- party modifications. 5) Other damages caused after receipt of product by customer. 6) If returned product is found to be non-damaged, the product will be returned to customer, at customer's expense. 7) Updated July 01, 2016
Any return without authorization of Orient Lighting will not be accepted.