Anhui Newtime Adhesive Products Co., Ltd. / 2022-06-27
=== Base Info ===
=== Description ===
Granite Quarrying
Transport ways choose:
a. Urgent order with less weight or samples we recommend express service.
b. Normal (regular) orders which weight over 45kgs we recommend Air Cargo.
c. Big diameter saw blades or heavyweight we recommend Sea Cargo.
Q1. Are you a factory or trading company?
A1. We are a factory.
Q2. What's your MOQ?
A2. For our common specification, usually, our MOQ should be 20pcs to 50pcs, but we accept lower quantity for your trial order.
Q3. How is your quality?
A3. We have a very serious control system. We guarantee the high performance of our products.
Q4. Can we use our brand?
A4. Yes, we provide OEM service, just send your packaging design and Logo to us.
Q5.What is the Warranty for your products?
A5. For one year from the date of purchase, If any problem on our side, we will make a prompt response, and take the shipping cost and send a replacement.
Q6. Do you have different qualities for different kinds of stone?
A6. Yes, according to the hardness of stone and stone's feature, we have different typology respectively.
Q7. If we need technical support, can you offer us?
A7. Yes, we have an experienced team, offering our customers additional benefits with specific advice, by our product management staff, engineers, and technicians.
Q8. How can we be your agent in our country?
A8. Please inform us of your detailed company, we will discuss and propose a helpful suggestion for you, and find the best solution for you.
Q9. Do you offer free samples?
A9. Normally we do not offer free samples, but we guaranty our product's quality.
Q10. Is there cheap shipping cost to import to our country?
A10. For small order, Express will be the best, And for bulk order, sea ship way is best but take a longer time. For urgent orders, we suggest via air to the airport or by Express send to your door.
Q11. Which Express company you send? How many days we can receive?
A11. We are an official partner of DHL, it will take only 3-5 days after we sent.
Q12. When you can reply to me when I send you an Inquiry?
A12. We promise to reply within 24 hours(not including holidays) on receipt of your inquiry.
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