Ruian Yasite Machinery Co.,ltd / 2022-06-27
=== Base Info ===
=== Description ===
Overview
BOX TYPEMACHINE CONFIGURATION
Service and technical support including the allocation of wearing parts, online fault know, installation and debugging, the purchaser`s worker training, software upgrade, The product specification, fault repair and other buyers concerned about the contents. For example:
1.offers you the how to pre-sale service? Such as: whether or not to provide the sample? Sample charges? Where the party to bear the freight?
Answer: can free to provide customers with bag samples were real machine proofing , and shooting video for customer reference.
Send in the proofing paper provided by the customer, the paper freight provided by the customer, to complete the sample bag proofing can be sent free of charge by our company.
2.you provide the service of how the sale? Such as: supplying method of wearing parts? Delivery cycle (orders started)?
Answer: the damage in the warranty period of the fittings, our company in accordance with the warranty for its free replacement. Product delivery cycle is generally for the signing of the contract within 45 days from the date of.
3.after sale service? Such as shelf life? How to provide service within the warranty period?
Answer: can provide 1 years of free warranty, long-term training services (the first free, second or subsequent training fees), the warranty period of machine parts can be damaged According to the number of free replacement parts.
4.other special services? Such as the design, customization, installation, training and other services.
Answer: other services include free training for the first time, subsequent paid training, and other technical support.
5.What about spare parts ?
We have a list of accessories, including wearing parts. We will send you an extra pair of wearing parts for spare. We will teach you how to replace the wearing parts by video.
6.What about warranty of machine?
We offer a 12-month warranty. During the warranty period, we provide free replacement of damaged parts due to quality problems. All failures caused by improper use of the buyer (including unauthorized modification of PC and touch screen built-in software) are not within the scope of the warranty (except for the vulnerable parts of wearing parts).
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