Ken-Ray Packing International Co., Limited / 2022-06-23
=== Base Info ===
=== Description ===
Exhaust fan, smoke pipe, air pump
After sale service
1. 24 hour Technical support by phone, e-mail or MSN around the clock.
2. Friendly English version manual and operation video CD disk.
3.7-15 working days after down payment or full payment.
4. Machine will be adjusted before it is delivered; operation disk/CD was included.
5. Our technician can give you remote guide online (Skype or MSN) if you have any question.
6. Engineers available to service machinery overseas, seller and buyer discuss the charges
FAQ
1.Can you recommend a laser machine to me ?
Yes, In order to give you a suitable laser machine,pls tell me your working area ? processing materials ? engraving or cutting ?
if cutting, what's the max cutting thickness ? Then perfect suitable machine will be recommend.
2.Do you have operation manual and working video?
Yes, after we confirm order, operation manual will be send to you.
3.Does your company can processing my samples?
Yes, we can
4.If I bought machine, but don't know how to operation, what I can do?
Our engineer will teach you how to operation the machine through manual, video call or email, I still aso will help you .
5.How am I going to work on service parts on the machine? Example what if parts need to be replaced?
During the period of warranty, we will free send broken parts to you, after warranty, we can offer agent price for parts.
usually for all parts can perfect working one year without any broken .
6.Does your engineer do aftersale service at abroad? how much cost?
Yes, our technician can do training and after sale service at yoru factory, you only need to pay the round air tickets cost and accommodation for technician.
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